Store Policy

Customer Care

At Kozydecors, we’re committed to providing exceptional service and ensuring your experience with our candles and home décor products is nothing short of delightful. Whether you have questions, need assistance, or want to share feedback, our team is here to help.

Have questions about your order or need product advice? Feel free to reach out to our friendly customer care team:

Email: info@kozydecors.com
Phone: +1 (519) 977-4432
Operating Hours: Monday - Friday, 10 AM - 6 PM EST

Candle Care Tips

To ensure the best burn for your candle, trim the wick to 1/4 inch before each use and avoid burning for more than 4 hours at a time. Always place your candle on a heat-resistant surface and keep it away from drafts and flammable items.

Sustainability Commitment

We care about the environment. That’s why we use eco-friendly materials like soy and coconut wax, along with recyclable packaging. By choosing Kozydecors, you're making a sustainable choice.

We’re here to make your shopping experience as smooth and enjoyable as possible. If you have any other questions or concerns, don’t hesitate to contact us. Thank you for choosing Kozydecors!

Privacy & Safety

Privacy and Safety Policy

At Kozydecors, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a safe shopping experience on our website. Please read our Privacy and Safety Policy to understand how we collect, use, and safeguard your data.

Information We Collect
We collect personal information that you provide when making a purchase, subscribing to our newsletter, or contacting our customer care team. This may include your name, email address, shipping address, and payment information. We also gather non-personal information like browser type and website usage through cookies to improve our services.
How We Use Your Information
- To process and deliver your orders.
- To communicate with you about your purchases, order status, and customer service inquiries.
- To send promotional emails and updates (only if you opt-in).
- To improve website performance and customer experience based on browsing behaviors.
Data Security
We take the security of your personal data seriously. All transactions are securely processed using SSL encryption, ensuring that your payment information is safe. We do not store any credit card details on our servers. Access to your personal information is limited to authorized personnel only.
Third-Party Services
We may share your information with trusted third-party service providers (such as payment processors and shipping companies) to fulfill your orders and provide better services. We do not sell or rent your information to any third parties for marketing purposes.
Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to review or modify your data, please contact our customer care team at info@kozydecors.com.

Safety Measures

Secure Shopping
Our website is designed with your safety in mind. We use industry-standard security measures, including SSL encryption, to protect your personal information from unauthorized access during online transactions.
Safe Payment Options
We offer secure payment gateways to ensure your credit card and other payment details are processed safely. Whether you pay via credit card, PayPal, or other methods, rest assured that your information is protected.
Candle Safety
For your safety, always follow the candle care instructions provided with your purchase. Never leave a burning candle unattended, and keep it away from flammable materials, children, and pets. We recommend placing candles on heat-resistant surfaces to avoid damage or fire hazards.
Home Décor Safety
Ensure all home décor products, especially those made from delicate materials, are handled with care. Always follow placement and usage guidelines to avoid accidents or injuries.

Updates to Our Policy

We may occasionally update this Privacy and Safety Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.

If you have any questions or concerns about your privacy and safety while shopping at Kozydecors, please reach out to us at info@kozydecors.com. Thank you for trusting us with your personal information and ensuring a secure, enjoyable experience with our products!

*** Content and Image Attribution:

At Kozydecors, we aim to provide an engaging and informative experience across our website. To achieve this, some of our product descriptions, meta descriptions, and blog content are generated using AI tools, including WIX AI Assistant and ChatGPT. While the content is guided and prompted by our team, the final outputs are AI-generated. Additionally, some images used on our website are purchased from reputable platforms such as Fiverr and Shutterstock to enhance our visual presentation.

As such, these materials are not solely authored by us and may include elements derived from these platforms. We strive to ensure accuracy and creativity in all our content while maintaining transparency with our valued customers. Thank you for understanding!

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments