Shipping & Returns 

CANDLES

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• We strive to provide you with high-quality candles, and your satisfaction is important to us.

• If you receive your candles and they are broken or damaged upon arrival, please notify us within 48 hours of receiving your order. We may request evidence, such as clear photos, of the damaged items.

• We do not accept returns or exchanges for candles that have been burned.

• To be eligible for a refund or replacement, the broken or damaged candles must be reported to us within the specified timeframe, and evidence must be provided.

• If your return is approved, we will arrange for a replacement or issue a refund for the damaged items.

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HOME DECORS/FLOWER WREATHS

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Damaged Goods Upon Arrival:

• In the rare event that your home decor or flower wreath arrives broken or damaged, please contact us within 48 hours of receiving your order.

• To process a return or refund, we require clear evidence such as photographs clearly showing the damage or defect.

• Please provide the evidence and a brief description of the issue to our customer service team at [customer support email or phone number].

• Once we receive the evidence and verify the damage, we will be happy to offer you a refund or send a replacement item.

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Return Conditions:

• We accept returns for items that are in their original condition, unused, and in the original packaging.

• To initiate a return, please contact our customer service team within 14 days of receiving your order to obtain a return authorization.

• Returns without prior authorization may not be accepted or processed.

• The customer is responsible for the return shipping costs unless the return is due to our error.

• Refunds will be issued to the original payment method used for the purchase, once we have received and inspected the returned item.

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FLORAL WALL

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Returns:

• If for any reason you are not satisfied with your floral wall, you may request a return within 14 days of receiving your order.

• To initiate a return, please contact our customer service team at [customer support email or phone number]. We will provide you with instructions on how to proceed.

• Please note that returning the floral wall will be at the customer's expense. You are responsible for covering the shipping costs associated with the return.

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Conditions for Returns:

• The floral wall must be unused, in its original condition, and free from any signs of wear or damage.

• All original packaging and tags must be intact and included with the return.

• We reserve the right to refuse a return if the above conditions are not met.

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Refunds:

• Once we receive and inspect the returned floral wall, we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.

• Please allow 5-7 business days for the refund to reflect in your account.

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Exchanges:

• We currently do not offer direct exchanges for floral walls. If you wish to exchange your floral wall for a different style or design, please follow the return process outlined above and place a new order for the desired item.

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Damaged or Incorrect Items:

• If your floral wall arrives damaged or if you receive an incorrect item, please contact us immediately. We will assist you in resolving the issue.

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🌸🌸🌸

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Non-Refundable Items:

• Custom-made or personalized candles/wax melts/tablets, home decors and flower wreaths cannot be returned or refunded unless they arrive damaged or defective.

• Clearance or sale items are final sale and cannot be returned or refunded.

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Please note:

• Refunds will be issued to the original payment method used for the purchase.

• We reserve the right to refuse a return or refund if the damage is a result of improper handling or misuse of your purchase.

• Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

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We take great care in packaging our candles to ensure they arrive in perfect condition. However, if you do encounter any issues with your order, please don't hesitate to contact our customer service team at [customer support email or phone number]. We are here to assist you and ensure your shopping experience is exceptional.

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Thank you for choosing our candles. We appreciate your support and look forward to providing you with beautiful, high-quality products.